Frequently Asked Questions
Everything you need to know about shopping with Fishlist
What are your delivery options and schedules?
We offer standard and express delivery across Singapore. Orders placed before 2 PM are typically processed for next-day delivery, excluding Sundays and Public Holidays.
How do you ensure the freshness of your products?
All perishable items are stored in temperature-controlled environments and transported via cold-chain logistics to ensure they reach your doorstep in peak condition.
What is your return and refund policy?
If you receive a damaged or incorrect item, please contact our support team within 24 hours of delivery with a photo of the product for a replacement or refund.
Are there any delivery charges?
We offer free delivery for orders above $80. For orders below this threshold, a flat delivery fee of $10 applies.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayNow, and various digital wallets including Apple Pay and Google Pay.
Can I track my order status?
Yes, once your order is dispatched, you will receive an SMS or email notification with a tracking link to monitor your delivery in real-time.